Rewards Program is currently under construction, thanks for your patience.
Rewards Program is currently under construction, thanks for your patience.
Effective Date: June 2nd., 2025
Big Way Hot Pot (“Big Way,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, sign up for Big Way Rewards, or interact with us online.
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1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you sign up for Big Way Rewards, fill out a form, or make a purchase, we may collect:
• Name
• Email address
• Phone number
• Birthday (optional, for birthday perks)
• Mailing address (if you choose to redeem merchandise)
b. Technical Data
When you visit our website, we may automatically collect:
• IP address
• Browser type and version
• Device type and operating system
• Pages you view on our site
• Cookies and tracking technologies (see Section 5)
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2. How We Use Your Information
We use your information to:
• Manage your Big Way Rewards account
• Send you order confirmations, receipts, and updates
• Send marketing and promotional communications (with your consent)
• Respond to your questions or feedback
• Improve our website, products, and services
• Prevent fraud and ensure security
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3. How We Share Information
We do not sell your personal information.We may share your information with:
• Service providers: such as payment processors, marketing platforms, or data analytics providers
• Legal authorities: if required by law or to protect our rights
• Third-party tools (like Google Analytics): to help us understand how visitors use our site
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4. Your Choices
You can:
• Unsubscribe from marketing emails at any time by clicking “unsubscribe” in the email
• Disable cookies through your browser settings (see Section 5)
• Request access, correction, or deletion of your personal data (see Section 7)
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5. Cookies & Tracking Technologies
We use cookies and similar tools to:
• Remember your preferences
• Analyze website traffic
• Improve user experience
You can block or delete cookies through your browser settings. Some site features may not work properly if cookies are disabled.
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6. Data Security
We use reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.
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7. Your Rights
Depending on where you live, you may have rights under privacy laws:
In Canada (PIPEDA):
• Request access to your data
• Request corrections
• Withdraw consent at any time
In California (CCPA):
• Know what personal information we collect
• Request deletion of your data
• Opt out of the sale of personal information (we do not sell your info)
To exercise your rights, email us at [Insert privacy@bigway.com or other email].
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8. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect data from anyone under 13.
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9. Third-Party Links
Our site may link to other websites we don’t control. This policy does not apply to those sites. Please read their privacy policies separately.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
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11. Contact Us
If you have any questions about this Privacy Policy or your personal information, contact us at:
📧 Email: info@bigwayhotpot.com
📍 Mailing Address: 2633 Viking Way #208, Richmond, BC V6V 3B7